The questions that come up before most orders, answered without the sales gloss.
Can I really buy a trailer online without calling anyone?
Yes. Every listing carries its price, capacity and dimensions, and you can place the order from the site. We then confirm the unit is still available and quote delivery to your ZIP before anything is charged.
How much is delivery?
It is quoted per order against the delivery ZIP, because a 3,000 lb utility trailer and a 25,000 lb gooseneck do not ship the same way. You get the unit price and the delivery cost as one written total before the order is accepted, and you can walk away at that point.
What does GVWR actually mean for me?
GVWR is the maximum the loaded trailer may weigh, trailer included. Subtract the empty weight and what is left is your usable payload. We show all three figures on every listing that publishes them, so you are not doing that subtraction from a brochure.
Is the trailer new?
Every unit listed is new and unused. Condition is stated explicitly on each product page rather than implied.
Who handles the warranty?
The manufacturer. Pioneer is the selling dealer: we register the unit to you and help you file a claim, but the terms and the outcome belong to the builder, and we will not claim otherwise.
Do you take a deposit to hold a unit?
No. We do not take a deposit to hold a quote, and nothing is charged automatically at checkout.
Do you deliver to my state?
We deliver to the 48 contiguous United States. Alaska, Hawaii and US territories are quoted before an order is accepted.
How long does delivery take?
Typically 7 to 21 business days from cleared payment. Distance and the unit itself both affect it, and we give you the expected window in writing with your total.
Can I pay by card?
Yes, by a secure payment link sent from our office. We also accept bank transfer. We never take card details by email or phone.
What if the trailer arrives damaged?
Photograph it and tell us within 48 hours of delivery. Transit damage is a delivery claim, not a warranty claim, and we handle it directly. We respond within 2 business days.
Why do some listings not show a GVWR?
Because the manufacturer does not publish that figure for that model in the data we hold. We leave the row out rather than estimate it. If you need the number before you buy, email us and we will get it from the builder.
Do you sell used trailers?
No. Every unit listed is new and unused, and condition is stated on each product page.
Can I collect instead of having it delivered?
Ask us. Collection depends on the unit and where it is held, so it is answered per order rather than promised site-wide.
Question not answered here?
Email the desk. If it is a good question we will add it to this page.
