What is covered, what is not, how to claim, and how fast we come back to you.
The window
Report a problem within 48 hours of
delivery for anything that arrived wrong or damaged. Beyond that, a return request can be
made within 7 days of delivery, subject to
the conditions below.
What is covered
A unit that arrives damaged in transit
A unit that does not match the model, size or capacity on the order
A manufacturing defect present on arrival
What is not covered
Units that have been titled, registered, loaded or put into service
Damage from overloading, improper towing, or modification
Normal wear, and consumables such as tires and brake pads after use
Buyer's change of mind once a unit has been delivered and accepted
How to claim
Email sales@pioneerequipmenttrailers.com with your stock number, which begins PET-.
Send photographs of the problem, including a wide shot that shows the whole unit.
Keep the unit where it is until we reply. Moving or using it can end the claim.
What happens next
We respond within 2 business days. Where the fault is
ours or the carrier’s, we arrange repair, replacement or collection and refund, and we tell
you which one and why. No restocking fee on a unit we got wrong. On an accepted, undamaged unit returned by arrangement, return transport is the buyer's cost.
Refunds go back by the same route the payment came in. Once a refund is issued, the time it
takes to appear is set by your bank, not by us.
Returns at a glance
Report damage within48 hours of delivery
Return request window7 days from delivery
Our response time2 business days
Restocking feeNone where we got it wrong
Return transportBuyer's cost on an accepted, undamaged unit
